Often an attendee’s first impression of an event begins with their registration experience – from registering online to checking in onsite. CRG manages that first attendee “touch” with superior customer service.
CRG has partnerships in place with a variety of online registration software companies, to provide your attendees with a smooth online registration process. In addition to our partnerships with online registration software companies, our registration experts are capable of supporting any client preferred registration software.
CRG dedicates registration specialists to each event to manage the registration process; before, during and after the event. From accommodating hotel and travel requests, creating name badges, and answering any inquires attendee may have, when it comes to registration ,all you want is peace of mind in knowing that your attendees are being taken care of and their requests are being addressed. The reporting that we provide on attendee registration data delivers important information that can help guide planning decisions, and includes our registration team’s expert analysis of that data.
We possess experience with a wide variety of events and audiences, from high-touch executive programs to 10,000+ attendee conferences.
Our registration and housing services include:
- Partnering with online registration software companies
- Registration consulting to ensure that the attendee registration process meets your event and reporting requirements
- Attendee Customer Support Center
- Hotel Room Block Management and Reporting
- Hotel Masterbill Management
- Travel Management
- Payment Processing, Reporting and Financial Reconciliation
- Onsite Services and Attendee Check-in
- Name Badge Production
- Registration Packet Production
- Custom Registration Detail & Trend Reporting
“CRG did a great job leading the registration & housing efforts – always proactive, always coming to the table with solutions, and always enjoyable to work with! The attendance & revenue forecasting this year was outstanding – it helped immeasurably with realistic planning and setting expectations”
-Microsoft Corporation
“…..The staff of CRG is very professional yet very friendly, and they are quick to respond to inquiries from host companies and conference delegates. CRG becomes an extension of our conference team via phone, email and with onsite representation...”
-Quest Software
“…I can't tell you how much we value your assistance and expertise. We could not do this without you. I know how much work you put in behind the scenes. You have saved me a ton of hours and headache. Thank you for your excellent customer service, responsiveness, attention to detail, anticipation of our needs and managing the barrage of changes. It is greatly appreciated!”
-Columbia Sportswear Company
“CRG has been and continues to provide exceptional customer support. It is relationships like the one we have developed with CRG that get me up in the morning with a smile on my face. Your team is dedicated, passionate and exceptional at what they do. I fully respect and ultimately enjoy working with you all.”
-Microsoft Corporation